• How long will it take for my order to arrive?

  You can view your order status by logging in to your account at https://www.canadapharmacy.com/myaccount. Please allow 24–48 hours for us to receive and process your documents and for your order status to be updated. Prescription orders are shipped within 5 business days after we receive your valid prescription. After your order has shipped, delivery generally takes approximately 10–20 business days. Because we do not ship by courier, we recommend plPopular

• Payment Options

  We offer the following payment options: ·         Electronic payment from your checking account on the same day your order is placed ·         Mailed Check ·         International money orderPopular

• Sending your prescriptions

  A valid prescription is required for all prescription medications, just as it is at your local pharmacy in the U.S. To be accepted, your prescription must be issued by a physician licensed to practice in your area of residence. You can send your prescription to us in any of the following ways: ·         Email: prescriptions@canadapharmacy.com ·         Fax: 1-800-883-6005 ·         Chat: upload it using the attachment option in the chat box, or uploadPopular

• How much do you charge for shipping?

  At Canada Pharmacy you have three shipping options:   Free Shipping for Life Pay a one-time $50 fee for free shipping for life! Great value when ordering multiple times a year. $20 Shipping for a Year When you purchase this shipping option, you only pay $20 and receive free shipping for a full year, starting from your sign-up date. $10 Pay as You Go This is our standard shipping cost that you pay each time you place an order.Few readers

• Can you transfer my prescription from my local US pharmacy if I have refills there?

  No. Since we are located outside of the United States, we are unable to transfer prescriptions from US pharmacies. However, you may call your doctor's office and ask them to fax us a new prescription directly. If you prefer, we can also contact them for you and ask for a new prescription. Please note that doctors’ offices can take up to 3-5 business days to respond to our requests for new prescriptions, so it may be quicker if you contact them directly.Few readers

• What are your hours of operations?

  Our customer service is available 24/7 via phone at 1-800-891-0844, web chat, or Facebook Messenger. You may also place your order online anytime through our website.Few readers

• Are your prices listed in US dollars or Canadian dollars?

  All prices appearing on the website are in United States dollars.Few readers

• Is a prescription required?

  Yes, just like your local pharmacy, we require a valid prescription for your medications. This is a requirement for all prescription medications in the USA. For your valid prescription to be accepted, it must be from a physician licensed to practice in your area of residence. Prescriptions can be emailed to us at prescriptions@canadapharmacy.com, by fax at 1-800-883-6005, or through chat. Please make sure to also provide your order number when sending in your prescription.Few readers

• Can the country where a drug is supplied/shipped be different from the country that the drug is manufactured?

  Yes, in many cases it can be. Not all drugs sold in U.S. and Canadian pharmacies are manufactured in the U.S. or Canada. For example, many generics sold by American and Canadian pharmacies may be sourced from India, the European Union, or elsewhere. Even for many brand-name drugs with American or European manufacturers, the drug itself may be manufactured outside of the USA or Europe for various reasons. Please note that although some drugs may be manufactured outside North America, they contaiFew readers

• Is there a limit on how much I can purchase?

  Yes. You can purchase up to a 3-month supply of each medication if you have a valid prescription. If your physician writes a prescription for more than a 3-month supply, we can refill it as the refills become due.Few readers

• Do you ship to Canada?

  No, we do not ship to Canada at this time. Currently, we ship ALL products to USA only and its territories.Few readers

• Why do the pills/packaging I received look different than the ones I get from my local pharmacy?

  Your medications may look slightly different if they are sourced from outside of the U.S. However, these products have identical active ingredients and work in the same way. In addition, the manufacturer may change the appearance of the pills/packaging for marketing purposes or the availability of components, among other reasons. For example, this may depend on the country in which a medication is manufactured. All products sourced outside of the U.S. will list weight and volume in Metric but wiFew readers

• What if I find a lower price with another pharmacy?

  We are confident in our low pricing for all our prescription products. If you find your medications cheaper at another recognized, licensed mail-order pharmacy, we will match their price. Please see our Customer Care Policy for details.Few readers

• Can I combine my order with my Medicare co-pay?

  We cannot coordinate copayments with your Medicare plan. However, many of our medications are available at a lower cost than through Medicare.Few readers

• How do you use my personal information?

  We use the personal information you provide only to process and fulfill your order, verify prescriptions, provide customer support, and communicate with you about your purchase. Your information is accessed only by authorized personnel and trusted service providers as needed for these purposes. We do not sell or rent your personal information to third parties, and we do not share your email address with bad actors.Few readers

• Are any products excluded from the CanadaCare Plan?

  Yes. To see a complete list of excluded products, please click on the link below. Excluded productsFew readers

• What is the "Front of the Line" service?

  For a small fee, we can move your entire order to the front of the processing line, ensuring that your order will be the very first to ship from our facility.Few readers

• Do you charge sales tax?

  No sales tax is charged.Few readers

• How do you issue refunds?

  Refunds can be provided as store credit or through the original payment method on file.Few readers

• Can I get reimbursed for medications shipped via your website?

  Medicare does not reimburse for products purchased from outside the U.S. If you have private insurance, you will need to contact your insurance provider directly to confirm whether reimbursement may be available under your plan.Few readers

• How long are my credits valid at Canada Pharmacy?

  All credits are valid indefinitely and do not expire.Few readers

• What if I need to return my order?

  We stand behind our products and services and always aim to ensure that our customers are fully satisfied with their purchase. If you have concerns about your product, simply contact us within 30 days of receiving your package.Few readers

• How do I track my order?

  You can track the status of your order by logging in to your account at CanadaPharmacy.com. Your account will show the most up-to-date information available about your order. If tracking information is available for your shipment, it will be provided once your order has shipped. Please note that some shipments may not include detailed tracking updates, depending on the shipping method and the dispensing pharmacy. If you have questions about your shipment or need help checking your order statusFew readers

• What happens after I place my order online?

  After you place your order, you will receive an email confirmation containing your order details. You will then need to send us your prescription via email, fax, or online upload. Be sure to include your order number so we can match your prescription to your order. Once we have received your prescription and reviewed all required information, a customer service representative may contact you to confirm your order details or collect payment. After that, your order will be processed and preparedFew readers

• How do I contact customer service?

  Our customer service representatives are available 24 hours a day, 7 days a week by phone. You can call toll-free at 1-800-891-0844. You may also contact us by fax at 1-800-883-6005, via email, or through chat support available on the Canada Pharmacy website. If you prefer Facebook Messenger, our team is available to assist you there Monday through Friday, from 7:00 AM to 3:00 PM PST. If you need help placing an order, sending a prescription, checking ordeFew readers

• Can I refer a friend?

  Yes, you can refer a friend to order with us. Once your friend’s first order reaches $100 and has been shipped, both you and your friend will receive a $50 credit on your accounts. This credit can be used as a discount on your future orders.Few readers

• Do you charge tariff rates?

  We are committed to delivering your medications promptly and in compliance with current U.S. regulations. Applicable tariffs may vary depending on the shipping destination and regulatory requirements.Few readers